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Customer Testimonials

Customer Testimonials

Below are a few of the letters we've received from our customers.

We do appreciate our customers!

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Hello Scott,

Just wanted to reconnect and confirm that I've received my order, just as you stated. You've definitely won me over as a customer with your quick and personal replies to my queries and the most outstanding customer service I've ever experienced. I will certainly (and gladly) recommend your company to everyone I know who has a need for your type of service and products that you provide. You've set the bar high in customer service and satisfaction, in which all other companies should emulate. You, your employees and partners should be very proud of that.

Thanks again for making this on-line order experience of mine quite pleasant to say the least.

Regards,

Jeff

(another satisfied customer in a line of many I'm sure!)

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Good Morning

wanted to drop you folks a line - got the below referenced order and everything arrived last friday - excellent work! I saved considerably over the box store prices and think you folks do a fantastic job! thanks for everything
Kyle

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Thank you for your incredible service ,great product and super fast shipping. You are a credit to online commerce!

sincerely David

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Received my shipment this afternoon, all is well, thank you for your great service.

Earle

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wow - there is a person on the other end.... - sometimes its tough to tell, I'm not a huge internet shopping person but do like to compare with some of the local big boxes - you folks saved me a ton of money, I didn't have to drive anywhere and your claim of fast shipping was well substantiated. Share as you deem appropraite - and I'll be putting in my system..... ironically it'll likely be raining....
Kyle

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The sprinkler parts just arrived as promised and everything works great. Thanks for the terrific service. Your company is on my vendor list forever and all my friends will know it.

Thanks again! (;-) Max

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As usual, most excellent...and thanks for the quick turnaround.

Best regards, Chris

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Received and installed today...thanks for the very fast service.

Terry

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Not sure If I responded to this but THANK YOU so much for your honest response and very informative. It is nice to know people like you exist.

Thanks again Dennis

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OK! The timer now works, Scott, and I even learned how to set the timer (which had been wrong ever since I moved in here) You're great and thanks a million for making me take a closer look at the controls. I understand how it operates now.

Most sincerely and thanks, Carol

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Awesome prices with fast shipping...what more could a customer ask for?
Thanks, Andy from Co. USA

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That is not a problem about adding my comment. Good service doesn’t always flourish and when you get it, people should know they did a good job.

Thanks Again, Norm

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Not so much an inquiry but a big 'THANK YOU' for having the parts to my Hardie sprinkler valve. It took me all of 30 minutes to rebuild the valve (that some numbskull built under a sidewalk) and get my sprinkler system up and running again. I know I bugged you about the parts, so thanks for putting up with me, and thanks again for the service!
JIM

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Kelley's

Thank you ever so much for your immediate and thorough reply. It is indeed a pleasure to do business with a firm that goes that extra distance to help a customer in need. Keep up the good work and I wish you the best of everything in the years to come. Your dedication, professionalism and desire to please is very rare these days in business and every day occurrences.

Grosse Pointe Farms

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Scott, thanks for taking a few minutes to talk to me today. I called your number today to complement your staff on my first web order for six Nelson Pro 6000 heads last Friday. I received them on Monday.

I call that WOW service. I could not believe it! I was amazed. The web site is easy to use and I like that it takes Paypal. I received the heads very well packaged by the shipping dept. I will be buying more and you have a new customer. Thanks for all you and your team does. Dick P. Jacksonville, Florida

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This is not a inquiry; it is a note of thanks for your VERY prompt, and correct, shipment of my order. I ordered 4 heads on Thursday and they arrived on Friday, via UPS Ground.

Great job - a pleasure doing business with you. Please pass along my appreciation to all involved. William L.

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I just wanted you to know that I appreciate the excellent service that you provide. I was so pleased to find your site. I was tired of paying for complete sprinkler kits when what I really wanted was spare parts. The kits I use are not high tech, but they are very effective. My flower beds have survived the Texas draught much better than my neighbors who have in ground sprinkler systems. Occasionally I want to reconfigure the layout or add more sprinkler heads. That’s where the spare parts come in. I’ve been so pleased with your service that I’ve put in a supply of spare parts so that I can make immediate repairs, when needed, and replenish my spares.I hope your business continues to thrive.

Regards, Betsy Houston, Texas

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Because Logistics is my business, I understand what drives up shipping costs. One major part is how you package the shipments – not just making sure that nothing is damaged (which is extremely important) but also what size box to use which determines the cost of the shipment. In general I hate paying for shipping because the shipping cost has nothing to do with the cost of what you’re buying (the normal basis for determining shipping cost for online orders). The fact that you let the customer know what the shipping will be depending on the carrier (UPS or USPS) is huge!!! I look at it and know exactly what is driving the cost. I applaud you for doing this. More companies should follow your example.

A valued customer who oversees Worldwide Shipping Logistics for a Fortune 100 company.

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Hi Scott, I received the nozzles today - I was impressed with the effecient and courteous service that I received from Steven. I will not hesitate doing business again and I will recommend your company to my friends and neighbors.

SUPER SERVICE - thanks!

Kenneth

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Hi guys I would just like to say thanks for your very quick response in
replacing my Nelson solorain signature. Your customer after care is second to
none. Many many thanks to all involved.

Dez

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Wow the shipment was FAST!

Ordered it from you on Friday afternoon and got it at noon on Saturday in the mail.

Just in time for my Saturday project.

Thanks! Ken

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